Refund & Cancellation Policy
Last updated: August 2026
1. Cancellation by Customer
- More than 24 hours before the session: Full refund to the original payment method within 5–7 business days.
- Less than 24 hours before the session: No refund. You may request a one-time reschedule at our discretion.
- No-show (customer does not join): No refund.
2. Cancellation by BiJobSupport
- If we cancel a session due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional cost. We will notify you as early as possible via email.
3. Rescheduling
- You may reschedule a session up to 24 hours before the scheduled time at no charge. Rescheduling requests within 24 hours of the session are subject to availability and may not always be accommodated.
4. Complimentary Consultations
- Complimentary (free) consultation sessions are not eligible for refunds as no payment is collected.
5. Refund Process
- Approved refunds are processed to the original payment method. Processing time is typically 5–7 business days depending on your bank or card issuer.
6. How to Request a Cancellation or Refund
- Email us at powerbi@bijobsupport.com with your booking reference number and reason for cancellation. You can also use our Contact page.
7. Disputes
- If you believe a charge was made in error, please contact us before raising a dispute with your bank. We are committed to resolving issues fairly and promptly.
To request a cancellation or refund, email powerbi@bijobsupport.com or use our Contact page.